Shipping policy

Shipping Policy

Thank you for shopping with Petzova. This policy explains how and when your order will reach you. If anything here is unclear, email us at contact@petzova.co.uk and we will be happy to help.

Order Processing

Orders are processed within 4–5 business days of being placed. Business days are Monday to Friday and do not include UK public holidays.

Orders placed after 2pm, at weekends, or on a public holiday begin processing on the next business day.

You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once it has been dispatched.

Delivery Times

Estimated delivery to UK addresses: 10–14 business days from the date your order is placed. This estimate includes order processing.

Most orders arrive within this window. Delivery times are estimates rather than guarantees, and can occasionally be affected by courier delays, adverse weather, or busy periods such as Christmas and Black Friday.

Destination	Estimated Delivery	Cost
United Kingdom	10–14 business days	[SHIPPING COST] — free on orders over [£40]

Shipping Costs

Shipping costs are calculated at checkout and shown in full before you pay. There are no additional charges added after your order is placed.

Tracking Your Order

Once your order is dispatched you will receive an email containing a tracking number and a link to follow your parcel.

Please allow up to 48 hours for tracking information to begin updating after dispatch. If your tracking has not updated after 5 business days, contact us and we will look into it for you.

Delivery Address

Please check your delivery address carefully before completing your order. We are unable to change the delivery address once an order has been dispatched.

If an order is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery. A further shipping charge may apply.

Missed or Failed Deliveries

If nobody is available when your parcel arrives, the courier will either leave it in a safe place, leave it with a neighbour, or leave a card with instructions for rearranging delivery.

Parcels that are unclaimed and returned to us will be refunded, less the original shipping cost.

Delayed Orders

If your order has not arrived within 20 business days of being placed, please contact us at contact@petzova.co.uk with your order number. We will investigate with the courier and either resend your order or issue a full refund.

Damaged or Missing Items

We check every order before it leaves us, but damage can occasionally happen in transit. If your order arrives damaged, or an item is missing, email us within 7 days of delivery at contact@petzova.co.uk with your order number and photographs of the item and its packaging.

We will arrange a replacement or a full refund at no cost to you.

Lost Parcels

If tracking shows your parcel as delivered but you have not received it, please first check with neighbours and around your property, and allow 48 hours in case it has been scanned early. If it still has not appeared, contact us and we will open an investigation with the courier.

Cancelling an Order

If you need to cancel an order, contact us as soon as possible. We can usually cancel orders that have not yet been dispatched.

If your order has already been dispatched, you may still return it under our Returns Policy.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer in the UK you have the right to cancel your order within 14 days of receiving it, without giving a reason. This is in addition to our 30-day returns policy. Full details are set out in our Returns Policy.

International Shipping

We currently ship to [COUNTRIES]. Delivery estimates and costs for international orders are shown at checkout.

Any import duties, taxes, or customs charges applied by the destination country are the responsibility of the recipient. These are not included in the price you pay at checkout and are set by your local customs authority, not by Petzova.

Contact Us

For any questions about your delivery, email contact@petzova.co.uk and we will reply within 1 business day.

Petzova
[Unit 20 C65 Witworth House, 28 Charles Street, Stockport]
United Kingdom